The behavioral health operating system

The trusted operating system for behavioral health organizations.

One secure platform for the full rhythm of the organization — clinical workflow, documentation, scheduling, authorizations, billing operations, compliance visibility, and intelligent support. Purpose-built for regulated, multi-org environments.

HIPAA-aligned controls Encrypted at rest & in transit Audit-trail by default
counselcore / runtime
LIVE
PLATFORM / REFERENCE VIEW
The operating surface
Schematic
— — —
ACTIVE
Clinical
Session flow
SYNC
Scheduling
Calendar surface
WATCH
Authorizations
Expiration watch
FLOW
Billing
Claims pipeline
OK
Compliance
Audit-ready
LINK
Neural
AI team online
Nexus: routing active across network
SYS/CC-02
Built for scale — production-grade infrastructure
1,161
API endpoints in production
24/7
Health probes & monitoring
100%
HIPAA-aligned controls
9+
Modules orchestrated in one OS
01 / Platform

What is
CounselCore?

Not a tool.
A coordinated, live operating layer behind the full organization.

CounselCore is the trusted operating system for behavioral health organizations.

It is designed to replace disconnected tools, manual coordination, and reactive operational models with one secure platform that supports the full rhythm of the organization. CounselCore brings together clinical workflow, documentation, scheduling, authorizations, billing operations, compliance visibility, and intelligent support so teams can operate with greater clarity, consistency, and control.

This is not just a management platform. It is the infrastructure behind modern behavioral health operations.

02 / What CounselCore orchestrates

Every operational surface, under one roof.

Not a bundle of apps. A single coordinated system where clinical, financial, and compliance workflows share live state.

Core
Clinical workflow
Session flow, notes, signatures, supervision.
Core
Documentation
Assessments, plans, progress — PHI-safe by default.
Core
Scheduling
Therapists, clients, rooms, telehealth, reminders.
Payer
Authorizations
Payer-aware units, expiration, pre-auth workflows.
Revenue
Billing operations
Claims generation, status tracking, remittance.
HIPAA
Compliance visibility
Audit trails, breach detection, attestations.
AI
Neural Command Center
Governed AI team for ops, coaching, risk signals.
Arch
Multi-tenant by design
Each org isolated, independently governed.
03 / Core modules

Deep, purpose-built workflows —not shallow checkboxes.

Module / 01

Clinical & Documentation

Care delivery

Session flow, progress notes, assessments, treatment plans, supervision queues, e-signatures. PHI-safe drafts, typed supervision workflows, auto-attach to service lines.

Structured session notes
Treatment plan versioning
Supervision sign-off queue
PHI-masked previews
Module / 02

Billing & NJMMIS Operations

Revenue

State-aware billing with live NJMMIS portal integration — claim status checks, eligibility, remittance, DDE evidence. Automated via Playwright workers, audited end-to-end.

NJMMIS live status checks
Eligibility + benefit verify
Remittance reconciliation
DDE evidence capture
Module / 03

Nexus™ — Cross-org network

Referrals

The matching and routing layer that connects referral demand, clinician capacity, payer reality, and placement outcomes across participating organizations. Never duplicates data — it activates it.

Auth-aware matching
De-identified across orgs
Cross-org placement
Network analytics
Module / 04

Neural Command Center

AI team

The governed, collective-intelligence layer: an auditable team of specialized agents — Sage (triage), Nova (platform intelligence), Ivy (organization expert), Guardian (quality & compliance), Sentinel (proactive monitor), and Synth Brain (knowledge synthesis) — working under policy-bound autonomy.

SageTriage CoordinatorNovaPlatform IntelligenceIvyOrganization ExpertGuardianQuality & ComplianceSentinelProactive MonitorSynth BrainKnowledge Synthesis
Neural link active · 6 / 6 nodes
Sage · Nova · Ivy
Guardian · Sentinel · Synth
Policy-bound autonomy
Fully audit-trailed
04 / Introducing

CounselCore
Nexus

The referral, matching, and network-intelligence layer inside CounselCore.

Production-connected

CounselCore Nexus™ extends the platform by connecting referral demand, clinician capacity, payer reality, and placement outcomes in one coordinated workflow.

Nexus is designed to orchestrate referral intake, eligibility validation, authorization-aware matching, routing, placement, and downstream network analytics using live platform data and production-connected workflows. It does not duplicate the systems already operating inside CounselCore. It activates them.

That means organizations can move from fragmented referral coordination and manual placement decisions to a more intelligent, auditable, and operationally useful model — one that links intake to placement, placement to sessions, and sessions to claims and payment outcomes.

STEP / 01
Referral intake
Inbound demand, normalized
STEP / 02
Eligibility validation
Payer + benefit verified
STEP / 03
Auth-aware matching
Clinician fit × capacity × auth
STEP / 04
Routing
Cross-org or in-network placement
STEP / 05
Placement
Confirmed session flow
STEP / 06
Network analytics
Outcomes, payer, revenue signals
Live platform data
Built on production state — never duplicated.
De-identified across orgs
PHI protected until a placement is accepted.
Auditable end-to-end
From intake to claim — every decision traceable.
05 / Trust

Built for regulated, multi-org environments.

Compliance is the default, not the feature. CounselCore was built from day one for HIPAA-governed, multi-tenant operations.

HIPAATLS 1.3RBACAudit-trailMulti-tenantPHI-masking
HIPAA-aligned controls
RBAC, encryption at rest and in transit, session timeouts, rotating tokens, PHI masking by default.
Audit-trail by default
Every access, change, and export recorded — queryable per user, client, or organization.
Multi-tenant isolation
Each organization runs in its own logical boundary. Cross-org data moves only through explicit, auditable flows (e.g. Nexus).
Operational resilience
Health probes, deferred startup, graceful degradation, breach detection service, TTL indexes, nightly backups.
06 / See it live

See CounselCore inside
your environment.

Scoped to your workflow, payer mix, and compliance posture. A working walkthrough, not a pitch deck.

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